How To Buy Food Products Online

Did you know that you can buy food products online? While it’s easy to do it, you need to be very cautious when making the purchase. To help you out here are some of the things that you should do:

Know your Rights

You need to know your rights as a customer. One of your rights is to have all the information that you need about the product that you are buying. Before you make the purchase, you should be able to see the date of manufacture of the product. You should also be able to see the ingredients used in making the food product.

It’s also your right to have a cooling-off period. In most of the cases the period is seven working days. During this time you can cancel your order any time unless you have ordered a perishable product. Before you make the purchase you should ensure that the site you want to buy from gives you the cooling-off period.

What to Accept and Reject

After you have placed your order the company will pack your product and send it to you within the agreed time. When you receive the product you shouldn’t accept it unless it’s what you ordered. As rule of thumb you shouldn’t accept the product if:

  • It’s dented, swollen or the can is leaking
  • Is damaged or in an imperfect packaging
  • Is soiled or moldy
  • You have doubts about its quality

If you don’t like the product that is sent to you, you should resend it to the company and write to the company explaining the reasons why you have rejected it.

You should wait for the company to respond to your message and send you the right product. If you the company doesn’t respond to your message in time and doesn’t send you the product that you are looking for you should launch a complain. When filing the complaint you should include the date of order, what you had ordered, amount paid, reference number, reason for complaint and any other relevant information.

If you aren’t satisfied with the response that you get from the company you should contact the local authority where the company is based.


This is what you need to know about buying food products online. To have an easy time and buy the right product, you should do your research and only work with the reputable companies dealing with the product that you are interested in.